Terms of Service and EULA

KOETA INC.
Incorporated under the Business Corporations Act (Ontario)
Ontario Corporation Number 1001640778
195 Cannon Street East, Hamilton, Ontario L8L 2A7, Canada

Document Control

Contents

1. Eligibility and Account Registration
2. Description of the Service
3. Family and Household Sharing
4. License Grant
5. User Content and License to Koeta
6. Artificial Intelligence Features and Health Disclaimer
7. Subscriptions, Fees, Auto-Renewal, and Cancellation
8. Refunds
9. Acceptable Use
10. Intellectual Property
11. Disclaimer of Warranties
12. Limitation of Liability
13. Indemnification
14. Termination
15. Governing Law and Dispute Resolution
16. Changes to these Terms
17. Apple and Google Platform Terms
18. General Provisions
19. Additional Terms for Residents of Quebec

PETKIRA TERMS OF SERVICE AND END USER LICENSE AGREEMENT

Effective Date: 25 August 2026 | Last Updated: 28 October 2026

These Terms of Service and End User License Agreement (the “Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Koeta Inc., a corporation incorporated under the laws of the Province of Ontario, Canada (“Koeta,” “we,” “us,” or “our”), governing your access to and use of the PetKira mobile application, for iPhone, iPad and Android, the website located at petkira.com, and all related services, features, content, and applications (collectively, the “Service”).

BY DOWNLOADING, INSTALLING, ACCESSING, OR USING THE SERVICE, CREATING AN ACCOUNT, OR CLICKING “I AGREE” OR A SIMILAR BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. Eligibility and Account Registration

1.1 You must be at least 13 years of age to use the Service, or such greater age as applies in your jurisdiction of residence for you to consent to the processing of your personal information (which is 14 in Quebec and may be as high as 16 in parts of the European Economic Area). If you are under the age of majority in your jurisdiction of residence, you represent and warrant that you have the consent of a parent or legal guardian to use the Service and that your parent or legal guardian has read and agreed to these Terms on your behalf.

1.2 The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

1.3 To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

2. Description of the Service

2.1 PetKira is an AI-powered pet wellness and nutrition platform that provides personalized meal plans, nutrition recommendations, health scoring, wellness tracking, care reminders, health records, the Kira AI assistant, location-based “Find Help” services, and related tools for dogs and cats (and such other species as we may support from time to time). The Service is owned and operated by Koeta Inc. and is offered for iPhone, iPad and Android through the Apple App Store and Google Play Store.

2.2 Early release. The Service is a first release. Features may change and may be added, modified, or discontinued over time. Availability and performance may vary. Nothing in this Section limits any right you have under mandatory law.

3. Family and Household Sharing

3.1 The Family subscription plan permits up to five (5) user accounts to access and edit designated shared pet profiles and associated data.

3.2 The primary account holder who initiates the Family plan (the “Household Owner”) is solely responsible for: (a) inviting and managing household members; (b) determining the scope of access and editing rights granted to each member; (c) ensuring that each invited member has read, understood, and agreed to these Terms and the AI and Pet Health Disclaimer; and (d) removing members when appropriate.

3.3 Invited household members acknowledge that they will have access to view and edit the shared pet data, including photographs, logs, health-adjacent information, and AI interaction history associated with the shared pets. Koeta is not responsible for any disputes arising among household members regarding access, use, or content of shared data.

4. License Grant

Subject to your compliance with these Terms, Koeta grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the PetKira application on any Apple-branded or Android device that you own or control, solely for your personal, non-commercial use in accordance with these Terms and the applicable usage rules of the Apple App Store or Google Play Store.

5. User Content and License to Koeta

5.1 You retain all ownership rights in the content, data, and materials you submit, upload, or otherwise make available through the Service (“User Content”), including pet profiles, photographs, logs, and health-related notes.

5.2 By submitting User Content, you grant Koeta a worldwide, non-exclusive, royalty-free, fully paid license to use, host, store, reproduce, modify, create derivative works from, and communicate such User Content solely for the purposes of operating, providing, and improving the Service, including processing User Content through artificial intelligence models to generate recommendations and insights for you. Koeta may sublicense these rights to its service providers solely to the extent necessary to deliver the Service. Koeta will not publish, publicly display, or use your User Content for marketing or promotional purposes without your separate express consent.

5.3 You represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to grant the foregoing license and that your User Content does not infringe any third-party rights or violate any applicable law.

6. Artificial Intelligence Features and Health Disclaimer

6.1 The Service includes artificial intelligence features powered in part by third-party models (including models provided by OpenAI) that generate meal plans, nutrition recommendations, health scores, wellness insights, and other outputs (the “AI Features”). The first time you use an AI Feature, the app shows a screen that names OpenAI, lists the data that will be sent, and asks you to allow or decline; nothing is sent until you allow it. You can turn this off at any time in Profile → AI & Privacy. See the Privacy Policy, Section 15.3.

6.2 THE FULL PETKIRA AI AND PET HEALTH DISCLAIMER IS INCORPORATED INTO THESE TERMS BY REFERENCE AND FORMS AN INTEGRAL PART OF THESE TERMS. YOU MUST REVIEW AND ACCEPT THE AI AND PET HEALTH DISCLAIMER (INCLUDING ANY IN-APP ACKNOWLEDGMENT) BEFORE USING ANY AI FEATURES.

6.3 Without limiting the AI and Pet Health Disclaimer, you acknowledge and agree that: (a) the AI Features provide informational and wellness-support tools only; (b) the AI Features do not constitute veterinary medical advice, diagnosis, prognosis, or treatment; (c) no veterinarian-client-patient relationship is created; (d) Koeta does not practice veterinary medicine; (e) you must consult a licensed veterinarian for any health, nutritional, or medical decisions concerning your pet; and (f) you assume all risk associated with any decisions made in reliance on AI-generated content.

7. Subscriptions, Fees, Auto-Renewal, and Cancellation

7.1 Plans. The Service offers two paid subscription plans: Pro (one account) and Family (up to five accounts). Both are available on a monthly or annual basis.

7.2 Price that applies to you. The price that applies to you is the price displayed in your local Apple App Store or Google Play Store at the point of purchase, in your local currency and inclusive of any taxes that the applicable store includes in the displayed price. Prices vary by territory. The table below is illustrative of principal markets only; it does not itself set the price payable by you, and in the event of any difference the price displayed to you at the point of purchase governs.

In all other territories the price is set in the local currency of the applicable store and is displayed to you before you complete your purchase. Prices are subject to change; a change in price takes effect only on renewal of your subscription, never during a period for which you have already paid, and only after any notice required by applicable law or by the applicable store. Additional protections apply to residents of Quebec under Section 19.

7.3 Free trials. New subscribers who are not participating in the Founding Member Programme may be offered a free trial of the Pro or Family plan, currently fourteen (14) days, as displayed at the point of subscription. Your subscription begins and automatic renewal commences at the end of the trial period unless you cancel at least twenty-four (24) hours before the trial ends. Trial availability and length are set at the point of subscription and may change.

7.4 Founding Member Programme. Users who qualify as founding members, as determined by Koeta acting reasonably by reference to prior early-access sign-up or an in-app claim, may be offered an extended free trial, currently sixty (60) days. On Android, and wherever else it is offered, founding members may also receive a discounted rate for their first subscription year. On iOS, founding members receive sixty (60) days of full access with no purchase required, and no discounted rate is offered. The founding member benefit is personal to the qualifying user, non-transferable, limited in number, and subject to availability. Koeta may modify or discontinue the Founding Member Programme on notice, without affecting a benefit already granted to an existing founding member for the subscription year in which it was granted.

7.5 What happens when a promotional rate ends. Where a subscription is offered at a promotional or founding member rate for an initial period, the promotional rate, the date the promotional period ends, and the standard rate that will apply on renewal are disclosed to you at the point of subscription and are shown in your Apple or Google account subscription settings. Unless you cancel, the subscription renews at the then-current standard rate for your plan and storefront once the promotional period ends.

7.6 All subscriptions are purchased and managed exclusively through the Apple App Store or Google Play Store. Payment is processed by Apple or Google. Koeta does not collect or store your full payment card details.

7.7 Auto-Renewal. Subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current price unless you cancel at least twenty-four (24) hours before the end of the then-current period. By purchasing a subscription, you expressly authorize Apple or Google to charge your payment method on a recurring basis until you cancel.

7.8 Cancellation. You may cancel your subscription at any time by managing your subscriptions in your Apple ID or Google Play account settings on your device (typically located under Settings > [Apple ID / Google Account] > Subscriptions). Cancellation will take effect at the end of the current paid billing period. You will continue to have access to the paid features until the end of that period. We do not provide prorated refunds for partial periods except as required by applicable law or the policies of Apple or Google.

7.9 Clear and conspicuous disclosure of the subscription price, billing frequency, auto-renewal terms, and cancellation method is provided at the point of purchase in accordance with applicable laws, including the California Automatic Renewal Law and other consumer protection statutes.

8. Refunds

All payments for subscriptions are processed by Apple or Google. Refund requests are governed exclusively by the applicable refund policies of the Apple App Store or Google Play Store. To request a refund, you must contact Apple Support or Google Play Support directly through your account. Koeta does not process payments and has no control over refund determinations. Koeta may, in its sole discretion and where permitted by the platforms, provide courtesy assistance or credits, but is under no obligation to do so.

9. Acceptable Use

You agree not to, and not to permit any third party to:

• (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas of the Service;
• (b) use the Service for any commercial purpose other than personal pet care without our prior written consent;
• (c) upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, infringing, or otherwise objectionable;
• (d) use the AI Features in a manner that could reasonably be expected to cause harm to any animal;
• (e) interfere with or disrupt the integrity or performance of the Service;
• (f) attempt to gain unauthorized access to the Service or its related systems;
• (g) use any robot, spider, scraper, or other automated means to access the Service; or
• (h) violate any applicable law or regulation.

Sharing AI-generated content. You may share meal plans, insights, and other AI-generated content from the Service for your own personal, non-commercial purposes. You must not present AI-generated content as veterinary advice or as the output of a licensed veterinarian, and you must not use it for any commercial purpose without our prior written consent.

10. Intellectual Property

The Service, including all software, text, graphics, logos, trademarks (including “PetKira,” “Kira,” and “Koeta”), user interfaces, and the selection and arrangement thereof (excluding User Content), is owned by Koeta or its licensors and is protected by Canadian, United States, United Kingdom, and international intellectual property laws. All rights not expressly granted are reserved.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF ANY APPLICABLE JURISDICTION, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY OF ANY AI-GENERATED CONTENT.

KOETA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY RECOMMENDATIONS OR OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PET OR PURPOSE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF ANY APPLICABLE JURISDICTION, IN NO EVENT SHALL KOETA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR ANY HARM, INJURY, ILLNESS, OR DEATH TO ANY PET OR PERSON, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR RELIANCE ON ANY AI-GENERATED CONTENT, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF KOETA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF ANY APPLICABLE JURISDICTION, KOETA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO KOETA (VIA THE APP STORES) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100), OR ITS EQUIVALENT IN THE CURRENCY IN WHICH YOU PAID.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under the laws of any applicable jurisdiction.

13. Indemnification

You agree to indemnify, defend, and hold harmless Koeta and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any applicable law; or (d) any claim by a third party that your use of the Service or reliance on AI-generated content caused harm to any pet or person.

14. Termination

14.1 Termination for cause. We may suspend or terminate your access to the Service, in whole or in part, immediately and without notice, if you breach these Terms, if your use creates a risk of harm to any animal, person, or the Service, or if required by law. Where we terminate under this Section 14.1, no refund is provided.

14.2 Termination without cause. We may also terminate your access, or discontinue the Service in whole or in part, for any other reason on not less than thirty (30) days written notice to you. Where we do so: (a) your access will continue until the end of the then-current paid subscription period; and (b) if the Service is discontinued before the end of a period for which you have already paid, we will facilitate a refund of the unused portion of that period, calculated on a pro-rata basis, through the Apple App Store or Google Play Store as applicable. Nothing in this Section limits any refund or other right available to you under mandatory law.

14.3 You may stop using the Service and cancel your subscription at any time in accordance with Section 7.

14.4 Upon termination, your license to use the Service immediately ends. Provisions of these Terms that by their nature should survive termination (including Sections 5.1, 5.3, 6, 11, 12, 13, 15, 16, and 17) shall survive. For certainty, the license granted to Koeta in Section 5.2 does not survive termination in respect of any User Content that is deleted, and terminates upon deletion of that User Content in accordance with the Privacy Policy, subject only to residual backup copies and any retention required by law.

15. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

These Terms apply to all users of the Service worldwide. Subject only to any mandatory consumer protection, data protection, product liability, or other laws of your country of residence that cannot be excluded, limited, or waived by agreement, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the provincial or federal courts located in Toronto, Ontario, Canada, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.

Nothing in these Terms limits or excludes any rights you may have under mandatory laws of your country of residence that cannot be contracted away. Where such mandatory laws apply, they shall take precedence only to the extent required.

You waive any right to a jury trial to the extent permitted by law and any right to participate in a class or representative action to the extent permitted by applicable law.

16. Changes to these Terms

We may modify these Terms from time to time. Every version carries a version number and a “Last Updated” date, and the version in force is the one published at petkira.com and in the Service.

A material change is one that reduces your rights, increases your obligations, changes the price or term of your subscription, or materially changes how we handle your personal information. For a material change we will give you advance notice through the Service or by email before it takes effect, and where applicable law requires your consent we will seek it. A non-material change, such as a correction, clarification, or formatting change, takes effect on posting with the revised “Last Updated” date and without separate notice.

Your continued use of the Service after a change takes effect constitutes acceptance of it. If you do not agree, you must stop using the Service and cancel any active subscription. Residents of Quebec should read this Section together with Section 19.3, which prevails over it.

17. Apple and Google Platform Terms

17.1 You acknowledge and agree that these Terms are concluded between you and Koeta only, and not with Apple Inc. or Google LLC (or their affiliates). Koeta, not Apple or Google, is solely responsible for the Service and its content.

17.2 The license granted herein is limited to a non-transferable license to use the Service on Apple-branded products that you own or control as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, or on Android devices as permitted by the Google Play Terms of Service. The Service may be accessed and used by other accounts associated with the purchaser via Family Sharing (Apple) or equivalent Google features where available.

17.3 Koeta is solely responsible for providing any maintenance and support services with respect to the Service as specified in these Terms or as required under applicable law. You and Koeta acknowledge that Apple and Google have no obligation whatsoever to furnish any maintenance or support services with respect to the Service.

17.4 Koeta is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple or Google, and Apple or Google may refund the purchase price (if any) to you. To the maximum extent permitted by applicable law, Apple and Google will have no other warranty obligation whatsoever with respect to the Service, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Koeta’s sole responsibility.

17.5 You and Koeta acknowledge that Koeta, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including but not limited to: (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.

17.6 You and Koeta acknowledge that, in the event of any third-party claim that the Service or your possession and use of the Service infringes that third party’s intellectual property rights, Koeta, not Apple or Google, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

17.7 You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

17.8 You and Koeta acknowledge and agree that Apple and its subsidiaries, and Google and its affiliates, are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

18. General Provisions

18.1 Entire Agreement. These Terms, together with the Privacy Policy and the AI and Pet Health Disclaimer, constitute the entire agreement between you and Koeta regarding the Service and supersede all prior or contemporaneous agreements, representations, and understandings.

18.2 Order of Precedence. In the event of any conflict or inconsistency between these Terms, the AI and Pet Health Disclaimer, and the Privacy Policy, these Terms govern, except that the Privacy Policy governs in respect of the collection, use, disclosure, and retention of personal information. For certainty, the limitations and the monetary cap in Section 12 apply to any liability arising under or in connection with the AI and Pet Health Disclaimer, and Section 19 prevails over any conflicting provision for consumers resident in Quebec.

18.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18.4 Waiver. No failure or delay by Koeta in exercising any right under these Terms shall constitute a waiver of that right.

18.5 Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.

18.6 Force Majeure. Koeta shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

18.7 Contact. Questions regarding these Terms should be directed to:

19. Additional Terms for Residents of Quebec

The following provisions apply if you are a consumer resident in the Province of Quebec. Where they conflict with any other provision of these Terms, these provisions prevail.

19.1 Consumer Protection Act. Nothing in these Terms operates to exclude, limit or waive any right, remedy or recourse available to you under the Consumer Protection Act (Quebec), which applies notwithstanding any contrary stipulation. In particular, the limitations in Sections 11 and 12 and the forum selection in Section 15 apply only to the extent permitted by that Act.

19.2 Fixed-term subscriptions. The price and term of a fixed-term subscription (including an annual plan) will not be amended during the term of that subscription. Any price change will take effect only on renewal, and only after notice given in accordance with Section 19.3.

19.3 Amendments. Section 16 does not apply to you. We may amend these Terms unilaterally only in respect of provisions other than the nature of the Service, the price, or the term of your subscription, and only where we send you, at least thirty (30) days before the amendment comes into force, a written notice drawn up clearly and legibly setting out exclusively the new clause (or the amended clause and the clause as it read formerly), the date the amendment comes into force, and your rights under this Section. Where the amendment increases your obligations or reduces ours, you may refuse the amendment and rescind the contract without cost, penalty or cancellation indemnity by sending us notice to that effect no later than thirty (30) days after the amendment comes into force.

19.4 Language. The Service is currently made available in English. You may request information about these Terms in French by contacting hello@petkira.com.

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

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